Moving home with MATE nbn

If MATE is unable to locate your new address in the nbn ordering portal, we will need to investigate further with nbn so we can try and provide you service.

If this is the case, our provisioning team will request a Proof of Occupancy (POD) document from you showing the full address you are moving to. Acceptable documents will include:

• A current fixed utility bill (for example, water, electricity or gas);
• A current insurance document, specific to the address (e.g. Business or Home & Contents);
• A Certificate of Title of the land;
• A signed Lease agreement (this MUST include seller and vendor signatures)

nbn technology can vary based on your location due to the seven different types of connections available across Australia. These include:

• Fibre to the Premises (FTTP): With a direct optic fibre line to your home, FTTP delivers consistent high-speed internet, providing the most exceptional performance among all nbn technology types.
• Fibre to the Node (FTTN): FTTN uses existing copper cables in place of fibre optic cables. This alternative is less expensive than FTTP but could result in slower upload and download speeds.
• Fibre to the Building (FTTB): FTTB is common for apartment buildings, with the main installation typically found in the building’s basement or communication room.
• Fibre to the Curb (FTTC): FTTC provides a balance between FTTP’s comprehensive installation and FTTN’s reduced performance. It connects a distribution unit to the existing copper network using fibre.
• Hybrid Fibre-Coaxial (HFC cable): HFC is used when an existing cable TV network facilitates the final leg of the nbn connection.
• Fixed wireless: This connection utilises 4G technology from a transmission tower to an antenna fitted to your house. It's commonly used in rural areas.
• Satellite: This connection type is used in remote areas, offering network access via the Sky Muster satellites.

To determine what nbn technology type is available at your new location, simply use MATE’s online tool. This tool provides information about whether your new location is ready for unlimited data plans and the type of nbn connection (FTTP, FTTN, etc.) you’re likely to have.

MATE will let you know the expected timeframe for connecting your new home to the nbn network once we confirm your address.

The connection timeframe will ultimately depend on the technology type and existing set up at your new address and if any nbn supplied equipment has been removed.

Deciding whether to change your MATE nbn plan will depend on several factors such as:

• the nbn technology type available at your location
• the number of people in your household
• your usage patterns
• the corresponding capabilities of each plan.

Let's delve into each aspect to help you make a well-informed decision.

MATE nbn internet plans

MATE offers five unlimited data nbn plans, each with distinct features suited to different needs.

• Our Crikey 25/10 plan costs $65 per month and offers typical evening speeds of 25Mbps. This plan is ideal for basic internet activities such as browsing and streaming HD content on a single device, making it suitable for individuals and small households with 1–4 people.
• Our Ripper 50/20 plan, at $75 per month, offers a typical evening speed of 48Mbps. This plan is recommended for up to 6 people and can handle increased internet activities, such as gaming and streaming on multiple devices.
• Our No Worries 100/20 plan goes for $85 per month and offers typical evening speeds of 95Mbps. It caters to more than six users and is ideal for high-demand activities like online gaming, streaming 4K video on a single device or three HD streams concurrently.
• Our You Beaut 100/40 plan, priced at $95 per month, mirrors the Home Fast plan but doubles the maximum theoretical upload speed to 40Mbps. This feature is perfect for heavy content uploading.
• Finally, our Fair Dinkum 250/25 plan offers typical evening speeds of 202Mbps for $110 per month. It is designed for heavy internet users, enabling concurrent 4K streaming and high upload speeds for clear video calls.

Your nbn technology type

Given the range of capabilities of our MATE plans, it’s crucial to understand the type of nbn technology available at your location, as this will determine the actual speeds you can achieve.

• Fibre to the Premises (FTTP) leads an optical fibre directly to your home. It’s considered the highest-performing connection type, but also the least common due to cost and complexity. All MATE plans would be compatible with FTTP.
• Fibre to the Node (FTTN) is the most common type of connection. Here, the optical fibre leads to a central node in your street or nearby, and uses existing copper infrastructure to connect to your premises. This type offers potential speeds that are more suited to those offered by our Crikey or No Worries plans.
• Fibre to the Building (FTTB) leads an optical fibre to a central point in a building’s communications room, connecting to your premises via existing internal wiring. Depending on the building’s wiring, you may be looking at achieving speeds akin to our Crikey, Ripper and No Worries plans.
• Fibre to the Curb (FTTC) lies between FTTP and FTTN in complexity. It brings the fibre closer to your connection point, offering speeds fast enough to handle our No Worries and You Beaut plans.
• Hybrid Fibre Coaxial (HFC) uses existing cable TV technology, leading optical fibre to a street node, then using coaxial cable for the final connection. This setup can deliver lightning fast download speeds, compatible with our Fair Dinkum plan.
• Fixed Wireless is used in regional areas where laying physical fibre is impractical. Fixed Wireless services only have one plan with nbn – our No Dramas Wireless+ plan. Generally, you can expect to achieve download speeds on par with our Crikey plan.

In the end, choosing whether to change your MATE nbn plan will come down to a few key considerations—not least of which are your usage patterns and the type of nbn technology at your location. Along with your budget and the size of your household, these factors will help you to make an informed decision on the best plan for you.

NBN Technology Types	Compatible MATE NBN Plans
Fibre to the Premises (FTTP)	Crikey 25/10, Ripper 50/20, No Worries 100/20, You Beaut 100/40, Fair Dinkum 250/25
Fibre to the Node (FTTN)	Crikey 25/10, Ripper 50/20
Fibre to the Building (FTTB)	Crikey 25/10, Ripper 50/20, No Worries 100/20, You Beaut 100/40
Fibre to the Curb (FTTC)	Crikey 25/10, Ripper 50/20, No Worries 100/20, You Beaut 100/40
Hybrid Fibre Coaxial (HFC)	Crikey 25/10, Ripper 50/20, No Worries 100/20, You Beaut 100/40, Fair Dinkum 250/25
Fixed Wireless	No Dramas Wireless+

MATE will ask you to confirm if the nbn supplied equipment at your new address is present. If it is missing, let us know as soon as possible as we will need to organise the equipment to be replaced by nbn.

If your new home has previously been connected to the nbn network, and the nbn supplied equipment is still in place, MATE should be able to activate your service remotely, and you won't need to be home.

In some cases, MATE will need to send an nbn technician to your new address, and you may need to be at home depending on what installation works need to be completed.

MATE will let you know if your current speed plan is available at your new address. We'll also let you know if your current home phone number is transferrable.

MATE does not charge any relocation fees. If you are an existing MATE customer, we will also not process any upfront payment for the internet service at your new address.

If you're moving to a recently built property that hasn't had a fixed internet connection before, an nbn New Development Fee may apply. Please note that this is not an installation fee but a first-time, once-off connection fee.

If this applies to your new address, the nbn New Development Fee is a once-off charge of $300.00 inc. GST.