fibre to the premises (FTTP) – MATE modem

connect your MATE modem/router to the nbn™ FTTP Network Termination Device (NTD)

You will need to plug your MATE modem/router into your nbn™ FTTP Network Termination Device (NTD) to connect your Internet service. First, remove the cover on the NTD to access the ports on the bottom. Press the two clips on either side and lift the cover at an angle (as shown below) to remove it.

Ensure that the included power cable from the power port on the back of the FTTP Network Termination Device (NTD) is plugged in and secure. Plug the other end of the power cable into a power wall outlet in your home and switch the powerpoint on.

After a few minutes, you should notice the POWER and OPTICAL lights on the front of the NTD turn solid green. If you have a battery backup unit installed, the ALARM button may also be green. If the optical light on your nbn™ FTTP NTD remains red or is off, please contact our support team for further troubleshooting.

Now, take your MATE modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on.

Take the included YELLOW Ethernet cable and plug one end into the required yellow port marked UNI-D on the back of the nbn™ FTTP Network Termination Device (NTD). The active UNI-D port would have been sent to you via email and SMS – in many cases, this is usually UNI-D 1 but may be another number such as UNI-D 2, UNI-D 3 or UNI-D 4.

Plug the other end of this Ethernet cable into the BLUE WAN port on your MATE modem/router. The included yellow Ethernet cable is larger than a telephone cable. DO NOT use the grey telephone cable to plug in your MATE modem/router to the nbn™ FTTP Network Termination Device (NTD).

connect your devices to your MATE modem/router

Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV

The modem’s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.

MATE TP-Link Archer VR1600v:

• Wi-Fi network name – SSID
• Wi-Fi password – Wireless Password/PIN

MATE NetComm NF18ACV:

• Wi-Fi network name – 2.4GHz WiFi Network Name / 5GHz WiFi Network Name
• Wi-Fi password – 2.4GHz WiFi Password / 5GHz WiFi Password

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).

If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.