- standard form of agreement (SFOA)
- nbn™ key facts sheet
- great mates nbn™ 25/5 CIS
- great mates nbn™ 25/5 and home phone CIS
- best mates nbn™ 50/20 CIS
- best mates nbn™ 50/20 and home phone CIS
- soul mates nbn™ Home Fast CIS
- soul mates nbn™ Home Fast and home phone CIS
- soul mates nbn™ Home Fast+ CIS
- soul mates nbn™ Home Fast+ and home phone CIS
- elite mates nbn™ Home Superfast CIS (6 months promo price)
- elite mates nbn™ Home Superfast and home phone CIS (6 months promo price)
- elite mates nbn™ Home Superfast CIS
- elite mates nbn™ Home Superfast and home phone CIS
- mobile CIS
- appointment of advocate or authorised representative
- financial hardship policy
- complaint handling policy
- privacy policy
- change of name request
- CSG waiver
- nbn™ & adsl landline – international call charges
- mobile – voicemail & other features
- mobile – international call charges
- mobile – general terms
- mobile – postpaid
- moving home with nbn
- nbn™ phone – voicemail & other features
- refer a friend – terms and conditions
- 1 month risk-free guarantee
- getting started with your MATE modem
- recommended nbn VDSL modems – for FTTN and FTTB
- recommended nbn modem/routers – for FTTP, HFC, Fixed Wireless and FTTC
- scam calls – consumer guidance & advice
You can find all the CIS (Critical Information Summary) documents for MATE's nbn and mobile plans on the Important Stuff page. You can also find agreements, terms and conditions, forms, and legal documentation.
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