Activate your mobile SIM | MATE

First things first, let’s get the myMATE app on your phone.

myMATE is available available for Apple and Android devices and can be downloaded on your device using the links below.

Once you’ve got the app downloaded, it’s time to log in. Grab your MATE account number (what we like to call your MATE code) and your password.

If you’ve forgotten your password, no worries! Just tap “Forgot password,” and we’ll send a reset link to the registered mobile number on your account.

Now that you’re logged in, you can activate your SIM card. Here’s how to do it:

1. Tap on the Services section at the bottom of the screen.

2. Tap the hamburger menu (⋮) and then select My orders

3. Click on the order in ‘Pending Delivery‘ status. This will also show the SIM card number – you should verify that this is the same SIM card you have received.

4. You should now see the Add SIM to the order menu.

If you want to transfer an existing mobile number, select the “I want to transfer an existing number” dropdown and follow the prompts.

Read more information on the details we need to ensure your number transfer is successful here.

Remember, DO NOT PUT THE MATE SIM CARD IN YOUR PHONE IMMEDIATELY. You will know your mobile service is active with MATE when the SIM card with your previous mobile provider no longer works – you will also receive an SMS and email confirming that your mobile number has successfully ported (transferred) to MATE.

If you want to activate a new mobile number, select the “I want a new number” dropdown and follow the prompts.

Once you have submitted the activation, you should see the Success screen, with the message “order updated.

On the order management screen, you should then see your mobile order moved to a “Pending” status.

Log in to the self-care portal using your MATE account number (what we like to call your MATE code) and your password.

If you’ve forgotten your password, no worries! Just visit the “Forgot password“, section, and we’ll send a reset link to the registered mobile number on your account.

Now that you’re logged in, click “my orders” on the right hand panel.

Find your SIM card number and matching mobile plan and click “Activate”

You should now see the Activate order menu.

If you want to transfer an existing mobile number, select “I want to transfer an existing number” from the dropdown and follow the prompts.

Read more information on the details we need to ensure your number transfer is successful here.

Remember, DO NOT PUT THE MATE SIM CARD IN YOUR PHONE IMMEDIATELY. You will know your mobile service is active with MATE when the SIM card with your previous mobile provider no longer works – you will also receive an SMS and email confirming that your mobile number has successfully ported (transferred) to MATE.

If you want to activate a new mobile number, select “I want a new number” from the dropdown and follow the prompts.

Once you have submitted the activation, you should see the confirmation “Your order has been activated and will progress.”

In the my orders screen, you should now see your mobile order moved to a “Pending” status.