MATE is partnering with tech2<\/a>, a telecommunications specialist, to help our customers get the best results from their internet service.<\/p>\n To ensure our mates have a quality in-home Wi-Fi experience, selected MATE customers will receive an in-home internet assessment from tech2. An experienced tech2 telco technician will visit their home, perform an in-depth diagnosis, and will then aim to resolve any issues within their home network.<\/p>\n nbn technology type: Fibre to the Premises (FTTP)<\/a>\n MATE nbn plan speed: best mates nbn\u2122 50\/20<\/a>\n The customer had previously contacted our support team numerous times to report Wi-Fi issues. The customer had a three-story home and was using a NETGEAR D6300 modem\/router which is a mid-range device.<\/p>\n The customer was advised by our support team that all network checks and diagnostics indicated no issues with the nbn service itself. The customer was advised they needed a modem\/router with a stronger Wi-Fi range to reach all three levels in the home.<\/p>\n During the visit, the initial testing showed a download speed of 28Mbps from the NETGEAR D6300 modem\/router. When we left, having installed the TP-Link Deco D4 3-pack Mesh system, the customer was achieving download speeds of 43-46Mbps on all three levels throughout the house. On an nbn 50\/20 plan, that\u2019s terrific.<\/p>\n We disabled the Wi-Fi from the NETGEAR D6300 modem\/router and the customer is now using it simply as a hub.<\/p>\n best plan for a small family (2-4 users)<\/p>\r\n <\/div>\r\n <\/div>\r\n uncapped data<\/p>\r\n <\/span>\r\n <\/div>\r\n typical busy period download speed<\/p>\r\n *speeds may be lower on FTTN\/B, FTTC<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n Technical information<\/h4>\n
Case background<\/h4>\n
tech2 in-home internet assessment<\/h4>\n
Crikey nbn 25\/5<\/h4>\r\n
unlimited<\/h4>\r\n
47 mbps*<\/h4>\r\n