{"id":8209,"date":"2019-07-19T12:17:43","date_gmt":"2019-07-19T02:17:43","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?page_id=8209"},"modified":"2021-02-09T22:07:18","modified_gmt":"2021-02-09T11:07:18","slug":"fibre-to-the-premises-fttp-setup-mate-modem","status":"publish","type":"page","link":"https:\/\/mate.web.clickclick.media\/mate\/fibre-to-the-premises-fttp-setup-mate-modem\/","title":{"rendered":"fibre to the premises (FTTP) – MATE modem"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/setup-guides.php","meta":[],"acf":{"steps_rep":[{"label":"step 1","content":"

locate the nbn\u2122 FTTP Network Termination Device (NTD)<\/strong><\/h3>\n

Find the indoor nbn\u2122 FTTP Network Termination Device (NTD) in your home. This will usually be installed in a garage but may be located in an odd location such as a wardrobe, cupboard or underneath a staircase. Ensure you check your entire home for the NTD including any unusual places that you may not expect.<\/p>\n

\"Nbn<\/p>\n

The nbn\u2122 Network Termination Device (NTD) may be installed without a battery backup unit (as shown above) or with an optional battery backup unit. The image below shows the nbn\u2122 Network Termination Device (NTD) installed alongside a battery backup unit. Please note that the battery backup adds little value to an nbn\u2122 FTTP service. If your power is cut, your nbn\u2122 NTD unit will continue to run for a limited time on the battery backup, but your wireless modem\/router will not be powered, and any associated services such as n nbn phone (VoIP) service will also stop working.<\/p>\n

\"Nbn<\/p>\n

 <\/p>\n"},{"label":"step 2","content":"

connect your MATE modem\/router to the nbn\u2122 FTTP Network Termination Device (NTD)<\/strong><\/h3>\n

You will need to plug your MATE modem\/router into your nbn\u2122 FTTP Network Termination Device (NTD) to connect your Internet service. First, remove the cover on the NTD to access the ports on the bottom. Press the two clips on either side and lift the cover at an angle (as shown below) to remove it.<\/p>\n

\"Modem<\/p>\n

Ensure that the included power cable from the power port on the back of the FTTP Network Termination Device (NTD) is plugged in and secure. Plug the other end of the power cable into a power wall outlet in your home and switch the powerpoint on.<\/p>\n

After a few minutes, you should notice the POWER and OPTICAL lights on the front of the NTD turn solid green. If you have a battery backup unit installed, the ALARM button may also be green. If the optical light on your nbn\u2122 FTTP NTD remains red or is off, please contact our support team<\/a> for further troubleshooting.<\/p>\n

\"Power<\/p>\n

Now, take your MATE modem\/router\u2019s power supply cable and use it to connect your modem\/router\u2019s power port to an electrical outlet. Switch the powerpoint on.<\/p>\n

Take the included YELLOW Ethernet cable and plug one end into the required yellow port marked UNI-D on the back of the nbn\u2122 FTTP Network Termination Device (NTD). The active UNI-D port would have been sent to you via email and SMS \u2013 in many cases, this is usually UNI-D 1 but may be another number such as UNI-D 2, UNI-D 3 or UNI-D 4.<\/p>\n

\"Nbn<\/p>\n

Plug the other end of this Ethernet cable into the BLUE WAN port on your MATE modem\/router. The included yellow Ethernet cable is larger than a telephone cable. DO NOT use the grey telephone cable to plug in your MATE modem\/router to the nbn\u2122 FTTP Network Termination Device (NTD).<\/p>\n

 <\/p>\n"},{"label":"step 3","content":"

connect your devices to your MATE modem\/router<\/h3>\n

Your MATE modem\/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.<\/p>\nWe highly recommend connecting to the 5GHz Wi-Fi network where possible as this has a much more powerful speed<\/a>\n

\"Mate<\/p>\n

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV<\/em>\n

The modem\u2019s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.<\/p>\n

MATE TP-Link Archer VR1600v:<\/p>\n